Senior Software Engineer, Customer Growth
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Neighborhoods Team
The Neighborhoods team is on a mission to transform how customers interact with Thumbtack by leveraging hyper-local social proof and community-driven insights. We are building the foundational experience that connects homeowners through their shared service needs, turning property care into a collective, transparent journey. Our goal is to empower users to be proactive in caring for their homes by surfacing relevant, real-time service activity in their immediate area, ultimately fostering a more engaging, trust-based marketplace.
“Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."
Michelle
Senior Manager, Engineering
“Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."
Michelle
Senior Manager, Engineering
The challenge
Homeowners often face their biggest projects in isolation, with guidance separated from action. Our vision is to bridge this gap, transforming home care from a solitary task into a collective, transparent journey. The Neighborhoods team is redefining how homeowners make decisions by surfacing hyper-local social proof—connecting them to the pros their neighbors already trust and recommend.
Your challenge is to build the platform that enables this paradigm shift. You will be responsible for creating the foundation that makes "knowing who my neighbors use" a reality, balancing rapid innovation to validate these new behavioral signals with the technical discipline to build a scalable, trusted experience. You will be at the forefront of pioneering a new era of home care, where every project feels like a neighborhood-powered collaboration.
What you’ll do
- Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.
- Execute new ideas quickly and effectively on the backend while also being a resource to other teams and engineers.
- Willing, when necessary, to solve tough technical problems at any level of the stack, and be persistent in getting to the solution.
- Work collaboratively with cross-functional teams such as Product and Design to plan and execute on engineering projects.
- Work on large projects and lead small teams of engineers.
In order to be successful, you must bring
- Minimum of 5+ years of experience in software engineering.
- Fluent in at least one major programming language and would be able to switch between multiple languages. We mainly use Go, Python, Php, with Swift, Kotlin and Java for our mobile apps.
- Solid experience building software on top of relational databases such as Postgres or MySQL.
- Write high quality, maintainable, testable code.
- Curious, data-driven, and a critical problem solver. Break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products.
- Experience leveraging AI coding-agents to deliver production software.
- Experience supporting and maintaining production software platforms.
Expected salary ranges
- For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified or assigned at any time based on business needs.
Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
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Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Claude Enterprise (Claude.ai, Claude Code, Cowork, Claude Desktop, Ask Thumbtack), OpenAI Enterprise ChatGPT & Codex, Cursor, Gemini Enterprise, Granola, Coda AI, Zoom AI Companion, Linear, and more.
*Access varies based on location, team, and role.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
Observe.AI, Forethought, Coda AI, Zoom AI Companion, Atlassian AI, and more.
*Access varies based on location, team, and role.
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