Sales Manager
Pro Account Management
Team
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Sales Team
The Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org.
“One of my favorite things about working for Thumbtack Sales is our willingness to innovate. We use data to try new things — we're not afraid to admit if we're wrong and pivot.”
Josh
Manager II, Sales
“One of my favorite things about working for Thumbtack Sales is our willingness to innovate. We use data to try new things — we're not afraid to admit if we're wrong and pivot.”
Josh
Manager II, Sales
About the Role
The Sales Manager helps recruit, onboard, train and manage SDRs or AEs. They will help them sell, coach them to hit KPIs and remove sales obstacles; they may also design and optimize the sales pitch. The Sales manager should possess a strong sales acumen, understand that building trust and rapport with our pros is essential for a long term relationship. You will play a key role in the team’s growth by surfacing learnings from sales conversations, by testing new data sources and sales processes, by improving the quality & quantity of pros on Thumbtack and by driving revenue for the company.
What you'll do
- Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the SDR or AE workflow and operations processes
- Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment
- Provide feedback to Sales Leadership, Sales Operations and Enablement on ways to improve workflow and efficiency for SDRs or AEs, as well as identify training needs.
- Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan
- Performance & documentation
- Other duties as assigned or required.
In order to be successful, you must bring
- Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions
- Have a collaborative attitude to share techniques and success with the team
- Experience with CRM and sales tools, preferably Salesforce
- Must have a minimum of 3 years cold-calling/outbound sales and 2-3 years of people management experience handling a sales team
- Be able to multitask, be detail oriented, stay organized, and be available for the team during shift.
- Expert in creating processes for scale and SOPs to be more efficient and drive results
- Must have excellent communication skills (voice and non voice) to be able to clearly explain the benefits and features of our product well
- Leadership. Be able to motivate, influence mindsets, create positive team selling environments.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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