Data Analyst (Trust and Safety Risk Team)

Proactive and Policy

Team

Location

Virtual, Philippines

Department

Trust and Safety

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

An image of roofers working on a roofAn image of a family eating breakfast in their kitchen

About the Trust and Safety Team

The Trust and Safety Team works on some of Thumbtack’s most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack’s success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.

Daniel - Trust & Safety
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Hear from
Daniel
https://res.cloudinary.com/dkhxbhhgg/video/upload/v1741030680/Trust_Safety_Daniel_kur00k.m4a
Manager II, Trust & Safety - Incident Operations
Daniel

“The culture here is all about collaboration. Everybody's got each other's back, and we're constantly pushing to do great work together.”

Daniel

Manager II, Trust & Safety - Incident Operations

“The culture here is all about collaboration. Everybody's got each other's back, and we're constantly pushing to do great work together.”

Daniel

Manager II, Trust & Safety - Incident Operations

About the Role

As a Data Analyst*on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes.

You’ll be a part of the team that seeks to provide a uniformly excellent experience to our users and will participate in the thinking on a range of important and complex issues in today’s evolving marketplace. Day-to-day activities will be distributed between analytical projects, complex investigations, and operational management of processes to improve Thumbtack’s handling of high-priority and urgent user interactions.

*Note: Official internal job title will be Risk Analyst.

Responsibilities

  • Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
  • Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack.
  • Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts.
  • Balance multiple projects at the same time.
  • Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.
  • Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure Tamp;S goals are included in new product features.
  • Self prioritize activities and tasks based on importance to drive completion of department goals.
  • Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

To Be Successful, You Must Bring

  • Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker
  • Proven experience analyzing user data, ideally within a tech or marketplace environment
  • Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders
  • Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions.
  • Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion
  • Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation
  • 4+ years of relevant experience
  • Willingness to have an early morning schedule (as early as 6AM)

Bonus points if you have

  • Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks
  • Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini)
  • Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions
  • Proven ability to work effectively with remote, global teams

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, the Ontario region of Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

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Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M
customers in past 12 months
85M+
projects started on Thumbtack
12M+
5-star reviews
$3.2B
valuation (as of June 2021)
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Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

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