Sales & Success Analyst (Remote Canada Only)
Sales Operations
Team
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Sales Operations Team
The Sales Operations team is part of the Commercial Operations group, drives Thumbtack’s growth through the Sales and Success teams. They are a tight-knit group charged with helping to drive sales and success revenue for our pros and customers in a two-sided marketplace. They provide actionable insights to the sales and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros and customers to help them be successful on our platform. We collaborate across a variety of teams--from analytics to product to engineering to support!
“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”
Al
Director Quality
“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”
Al
Director Quality
About the Role
As a Sales Operations analyst, you’ll be a “super generalist” who drives impactful projects, initiatives, and programs across Thumbtack within our Sales and Success team. You’re a master problem solver who thrives in ambiguity, bringing structure and scalability to fast-growing projects. With strong influence and empathy, you’ll collaborate with teams across Product, Marketing, GTM, Finance, and Operations to achieve successful outcomes for our customers and pros.
In this role, you’ll lead customer success and pro success operations; an exciting, visible opportunity that is heavily cross-functional, setting you at the heart of Thumbtack’s core users on both our pro and customer side of the business.
Your Responsibilities
- Operational Excellence: Own and improve success programs to drive revenue and growth, incubating new ideas and enabling process improvements across our mid-funnel for pros and customers.
- Program Leadership: Partnering with data science, finance, legal and Success leadership to ensure its success and ROI.
- Strategic Prioritization: Identify and prioritize initiatives with the highest impact; stay agile and adjust as priorities shift.
- Cross-functional Collaboration: Partner with teams across Product, Sales, Marketing, and Operations to enhance pro and customer experiences and unlock growth.
- Playbook Development:Contribute to building and refining the playbook for Success operations at Thumbtack.
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- Bachelor's degree -- preferably in accounting, finance, or business-related field
- 2-4 years of experience in Customer Success Operations, Business Analysis, or a related field supporting Success team(s)
- Track record of instituting and improving success processes that have led to lasting, measurable impact.
- Expertise in end-to-end analysis, including business case development and financial modeling.
- Curiosity and eagerness to learn with demonstrated success in high-growth technology or top-tier consulting companies
- Strong background in implementing and managing a sales tool stack (e.g. CRM, ABM, Contact Scoring, Lead Gen, email outreach, sales engagement)
- Portfolio of projects focused on performance metrics and sales pipeline efficiency
- Proven experience successfully working with cross-functional teams in a fast-paced, high-growth environment
Bonus points if you have
- Experience working in a marketplace business
- Salesforce Certifications related to Sales Cloud
- Experience writing SQL and creating visualizations to tell a story and make decisions
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
#LI-Remote
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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