Director, Cybersecurity

Cybersecurity Engineering

Team

Location

Virtual, Ontario

Department

Engineering

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

An image of roofers working on a roofAn image of a family eating breakfast in their kitchen

About the Cybersecurity Team

The Cybersecurity team at Thumbtack serves as an internal cybersecurity advisory and auditing body, dedicated to preserving the confidentiality, integrity, and accessibility of information systems, identities, and data assets. Our primary objectives include offering proactive security guidance, establishing and upholding a robust and secure infrastructure, and promoting a culture of security consciousness and adherence across the organization. We are responsible for supervising the implementation and management of all cybersecurity initiatives.

Michelle - Engineering
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Senior Manager, Engineering
Michelle

 “Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."

Michelle

Senior Manager, Engineering

 “Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."

Michelle

Senior Manager, Engineering

About the Role

The Director of Cybersecurity oversees all aspects of the organization's cybersecurity strategy, including risk management, incident response, compliance, and awareness training. They make quick and effective decisions to address security challenges and provide recommendations to mitigate risks. Collaborating with various departments and external stakeholders, they ensure alignment with organizational goals and regulatory requirements. Ultimately, they foster a culture of security awareness and compliance to protect data and information systems for employees, pros, and customers.

Responsibilities

  • Lead and manage the cybersecurity team, including hiring, training, and performance management.
  • Provide strategic direction and guidance on cybersecurity initiatives, ensuring alignment with business objectives.
  • Develop and implement cybersecurity policies, procedures, and standards in alignment with industry best practices and regulatory requirements.
  • Oversee incident response activities, including detection, analysis, containment, eradication, and recovery from cybersecurity incidents.
  • Stay abreast of emerging cyber threats, vulnerabilities, and technologies to continuously improve the organization's security posture.
  • Collaborate with internal stakeholders, including IT, legal, compliance, and business units, to ensure cybersecurity requirements are integrated into business processes.
  • Serve as the primary point of contact for cybersecurity-related inquiries from internal and external stakeholders, including clients, auditors, and regulators.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Bachelor's degree in Computer Science, Information Security, or related field. Master's degree preferred.
  • Certified Information Systems Security Professional (CISSP) or equivalent certification.
  • Minimum of 10 years of experience in cybersecurity, with a proven track record of leadership and team management.
  • Strong understanding of cybersecurity and privacy frameworks and standards, including NIST CSF, NIST RMF, ISO27001, SOC 2, PCI DSS.
  • Experience leading incident response activities, including forensics, investigations, and coordination with law enforcement.
  • Deep technical knowledge of cybersecurity technologies, tools, and techniques, including intrusion detection/prevention systems, SIEM, endpoint protection, and encryption.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate cybersecurity risks and recommendations to non-technical stakeholders.
  • Demonstrated track record of leading fast-paced teams within tech industry, with ability to drive innovation and solve critical technical challenges at various scales.

Bonus points if you have

  • Programming knowledge (Golang, Python, PHP, UNIX shell scripting, etc)
  • Understanding of IT and information security principles and best practices (e.g., ITIL, CAN-SPAM, TCPA)

Apply for this role

Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M
customers in past 12 months
85M+
projects started on Thumbtack
12M+
5-star reviews
$3.2B
valuation (as of June 2021)
Apply for this role

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

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