Enablement Trainer

Field Enablement

Team

Location

Virtual, Philippines

Department

Commercial Operations

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

An image of roofers working on a roofAn image of a family eating breakfast in their kitchen

About the Field Enablement Team

The Field Enablement team’s mission is to enable our frontline Experience Operations (Sales, Service, Success, and Trust amp; Safety) employees to solve problems, facilitate ongoing internal educational programs to ensure top-notch product supportability, and empower Thumbtack’s customers and pros to self-serve their needs via public educational content.

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Director Quality
Al

“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”

Al

Director Quality

“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”

Al

Director Quality

About the Role

As an Enablement Trainer, you will be responsible for facilitating comprehensive training programs that empower our support teams to effectively assist Thumbtack Pros and customers. These programs include employee onboarding for Sales, Service, Success, and Trust & Safety team members; continuous upskilling programs; and virtual learning sessions for Thumbtack Pros. You will be a key player in creating engaging and impactful onboarding experiences for Thumbtack employees. You will provide regular coaching and training to teams to drive meaningful growth in both business outcomes and career development.

Responsibilities

  • Training Facilitation: Conduct interactive training sessions that engage participants and facilitate knowledge transfer.
  • Onboarding Programs: Organize and deliver onboarding training for new hires in Sales, Service, Success, and Trust & Safety roles to ensure they are equipped with essential product knowledge, work processes, and selling techniques.
  • Continuous Learning: Facilitate ongoing training initiatives that keep teams updated on product developments, industry trends, soft skills, and best practices in customer engagement.
  • Performance Evaluation: Assess the effectiveness of training programs through participant feedback and performance metrics to continuously improve content and delivery methods.
  • Cross-Functional Collaboration: Work closely with enablement design, product operations, and frontline teams to align training initiatives and ensure consistent messaging.
  • Customer Engagement: Facilitate training sessions for Thumbtack Pros and customers to enhance their understanding of products and services, fostering better usage and satisfaction.

To Be Successful, You Must Bring

  • Educational Background: A bachelor's degree in business, education, or a related field is preferred, or an equivalent combination of education and experience.
  • At least 3-5 years in training, enablement, or a related role, preferably with a focus on sales, customer support, or technical support enablement.
  • Facilitation Skills: Proven ability to engage virtual audiences, foster interactive learning, and create a positive learning environment.
  • Exceptional verbal and written communication skills are essential for delivering engaging presentations and creating instructional materials.
  • Ability to tailor training approaches based on diverse learning styles and organizational needs.
  • Strong interpersonal skills to build relationships across various teams and stakeholders.
  • A commitment to continuous personal development and staying updated on industry trends.
  • Possesses a strong team-player mentality demonstrating collaboration, adaptability, and willingness to support others to achieve shared goals.
  • Technical Proficiency: Familiarity with virtual training best practices, learning management systems (LMS), and other digital tools used for training delivery.

Apply for this role

Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M
customers in past 12 months
85M+
projects started on Thumbtack
12M+
5-star reviews
$3.2B
valuation (as of June 2021)
Apply for this role

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

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