Enablement Trainer

About the Field Enablement Team

The Field Enablement team’s mission is to enable our frontline Experience Operations (Sales, Service, Success, and Trust amp; Safety) employees to solve problems, facilitate ongoing internal educational programs to ensure top-notch product supportability, and empower Thumbtack’s customers and pros to self-serve their needs via public educational content.

About the Role

As an Enablement Trainer, you will be responsible for facilitating comprehensive training programs that empower our support teams to effectively assist Thumbtack Pros and customers. These programs include employee onboarding for Sales, Service, Success, and Trust & Safety team members; continuous upskilling programs; and virtual learning sessions for Thumbtack Pros. You will be a key player in creating engaging and impactful onboarding experiences for Thumbtack employees. You will provide regular coaching and training to teams to drive meaningful growth in both business outcomes and career development.

Responsibilities

• Training Facilitation: Conduct interactive training sessions that engage participants and facilitate knowledge transfer.
• Onboarding Programs: Organize and deliver onboarding training for new hires in Sales, Service, Success, and Trust & Safety roles to ensure they are equipped with essential product knowledge, work processes, and selling techniques.
• Continuous Learning: Facilitate ongoing training initiatives that keep teams updated on product developments, industry trends, soft skills, and best practices in customer engagement.
• Performance Evaluation: Assess the effectiveness of training programs through participant feedback and performance metrics to continuously improve content and delivery methods.
• Cross-Functional Collaboration: Work closely with enablement design, product operations, and frontline teams to align training initiatives and ensure consistent messaging.
• Customer Engagement: Facilitate training sessions for Thumbtack Pros and customers to enhance their understanding of products and services, fostering better usage and satisfaction.

To Be Successful, You Must Bring

• Educational Background: A bachelor's degree in business, education, or a related field is preferred, or an equivalent combination of education and experience.
• At least 3-5 years in training, enablement, or a related role, preferably with a focus on sales, customer support, or technical support enablement.
• Facilitation Skills: Proven ability to engage virtual audiences, foster interactive learning, and create a positive learning environment.
• Exceptional verbal and written communication skills are essential for delivering engaging presentations and creating instructional materials.
• Ability to tailor training approaches based on diverse learning styles and organizational needs.
• Strong interpersonal skills to build relationships across various teams and stakeholders.
• A commitment to continuous personal development and staying updated on industry trends.
• Possesses a strong team-player mentality demonstrating collaboration, adaptability, and willingness to support others to achieve shared goals.
• Technical Proficiency: Familiarity with virtual training best practices, learning management systems (LMS), and other digital tools used for training delivery.