Pro Inbound Service
Team
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our Service Team drives our commitment to exceptional experiences for Pros and Customers. We are a highly dedicated team focused on making every interaction seamless, efficient, and positive, from initial questions to resolving issues. Providing best-in-class service builds trust, fosters loyalty, and significantly enhances the overall experience.
“Working for a company that listens to feedback, whether it’s from our users or our employees, is very inspiring.”
Archana
Director, Service
“Working for a company that listens to feedback, whether it’s from our users or our employees, is very inspiring.”
Archana
Director, Service
As Head of Service, you will lead the delivery of best-in-class service experiences for our Pros and Customers. This senior role blends operational excellence, customer-first thinking, and team leadership to drive our service vision and maintain the highest performance standards.
You will manage and enhance the entire service journey, ensuring seamless, empathetic, and efficient interactions. Your leadership will empower our teams to exceed expectations, resolve challenges precisely, and create a supportive, valued experience for Pros and Customers.
Your role will be pivotal in upholding our Service Team Charter: delivering a best-in-class experience by saving time, reducing effort, and ensuring we “get it right the first time, every time.”
Perks & Benefits
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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