Product Designer, Customer Growth

Product Design

Team

Location

Virtual, Ontario

Department

Design

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

An image of roofers working on a roofAn image of a family eating breakfast in their kitchen

About the Design Team

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

Jaclyn - Design
Play button
Hear from
Jaclyn
https://res.cloudinary.com/dkhxbhhgg/video/upload/v1741030680/Design_Jaclyn_qd5gmx.mp4
Product Design Manager
Jaclyn

“What I love most about the Thumbtack Design team is the mix of impactful work and career growth in a low-ego, supportive environment.”

Jaclyn

Product Design Manager

“What I love most about the Thumbtack Design team is the mix of impactful work and career growth in a low-ego, supportive environment.”

Jaclyn

Product Design Manager

About the Role

We’re looking for a Product Designer to join our Customer Growth team, with a focus on web-based experiences. Along with your team, this role will be responsible for initiatives including high-impact website redesigns, experimentation, and top-of-funnel optimization.

You’ll collaborate closely with partners in Product, Engineering, Marketing, SEO, Brand, and Analytics to drive business growth and elevate our web presence. You'll bring modern design sensibilities, a sharp visual eye, and a user-first mindset to projects that shape how customers discover, trust, and choose Thumbtack.

What you'll do

  • Craft: Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web.
  • Execution: Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts.
  • Experimentation: Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering.
  • Collaboration: Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences.
  • Communication: Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process.
  • Prototyping: Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows.

In order to be successful, you must bring

  • 4+ years of product design experience, with a strong portfolio of consumer-facing web work.
  • Strong interaction design fundamentals paired with high-touch visual design — you can craft elegant, engaging interfaces with modern polish.
  • Expertise in responsive web design, with a strong understanding of mobile web interaction patterns.
  • Experience working with or adjacent to brand and marketing teams.
  • Familiarity with lifecycle marketing, SEO, and performance-driven design strategies.
  • Demonstrated success driving growth through experimentation, A/B testing, and optimization.
  • Experience leading or contributing to large-scale website redesigns.
  • Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas.
  • Experience using prototyping tools in your design workflow.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Apply for this role

Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M
customers in past 12 months
85M+
projects started on Thumbtack
12M+
5-star reviews
$3.2B
valuation (as of June 2021)
Apply for this role

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

Similar Roles

We found some other roles that might interest you

This role has been filled. Explore our job board for more openings.

Find your role