Product Designer, Customer Growth
Product Design
Team
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Design Team
We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.
“What I love most about the Thumbtack Design team is the mix of impactful work and career growth in a low-ego, supportive environment.”
Jaclyn
Product Design Manager
“What I love most about the Thumbtack Design team is the mix of impactful work and career growth in a low-ego, supportive environment.”
Jaclyn
Product Design Manager
About the Role
We’re looking for a Product Designer to join our Customer Growth team, with a focus on web-based experiences. Along with your team, this role will be responsible for initiatives including high-impact website redesigns, experimentation, and top-of-funnel optimization.
You’ll collaborate closely with partners in Product, Engineering, Marketing, SEO, Brand, and Analytics to drive business growth and elevate our web presence. You'll bring modern design sensibilities, a sharp visual eye, and a user-first mindset to projects that shape how customers discover, trust, and choose Thumbtack.
Your Responsibilities
- Craft: Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web.
- Execution: Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts.
- Experimentation: Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering.
- Collaboration: Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences.
- Communication: Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process.
- Prototyping: Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows.
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- 4+ years of product design experience, with a strong portfolio of consumer-facing web work.
- Strong interaction design fundamentals paired with high-touch visual design — you can craft elegant, engaging interfaces with modern polish.
- Expertise in responsive web design, with a strong understanding of mobile web interaction patterns.
- Experience working with or adjacent to brand and marketing teams.
- Familiarity with lifecycle marketing, SEO, and performance-driven design strategies.
- Demonstrated success driving growth through experimentation, A/B testing, and optimization.
- Experience leading or contributing to large-scale website redesigns.
- Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas.
- Experience using prototyping tools in your design workflow.
Bonus points if you have
- Experience working with native platforms (iOS, Android).
- Familiarity with HTML, CSS, and JavaScript.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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