Commercial Operations Analyst
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Commercial Operations Performance Team
The Commercial Operations Performance team functions as the operational and shared services hub for our commercial ops teams. It's the backbone that facilitates the realization of our operational team's goals, helping to orchestrate a seamless operational environment through meticulous oversight of data tools, day to day reporting, strategic project data support and long term data and reporting strategy.
As a cornerstone of our operations, the Commercial Operations performance team plays a pivotal role in enhancing operational efficiency, enabling us to serve our Customers and Pros optimally.
“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”
Al
Director Quality
“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”
Al
Director Quality
About the Role
The Commercial Operations Analyst role is dedicated to enhancing processes, standards and methodologies within the Commercial Operations teams. By focusing on improving consistency, efficiency, and overall value to the organization, this role plays a vital part in driving operational excellence.
What you’ll do
- Develop and maintain robust performance ETLs and insightful dashboards, including compensation attainment and operational performance, to track key metrics.
- Collaborate with sales, service operations and other cross-functional partners to analyze data, providing actionable insights for optimizing the customer funnels.
- Propose and implement technical solutions and process improvements to enhance the efficiency and effectiveness of the Sales and Service Operations teams.
- Act as a project manager for data-driven initiatives, ensuring timely delivery and alignment with departmental goals for continuous improvement.
- Support the Head of Commercial Operations Performance with data analysis and reporting to drive strategic decisions.
In order to be successful, you must bring
- Analytical Skills: Proficiency in data analysis, including the ability to interpret and draw insights from complex datasets to inform decision-making and identify opportunities for improvement.
- 3+ years of experience writing SQL and using data visualization tools such as Tableau or Looker, with a strong background in blending HR, App/Website Usage, and CRM data (Salesforce, Workday, and Genesys preferred), and 2+ years of experience with project management tools like JIRA or Asana.
- Project Management Skills: Basic project management skills to plan, prioritize, and execute tasks effectively, ensuring projects are completed on time and within scope.
- Business Acumen: Understanding of Service, Customer Service operations and key performance indicators (KPIs) to contextualize analysis findings and align operational efforts with organizational goals.
- Adaptability: Ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced environment.
- Collaboration Skills: Strong teamwork and collaboration skills to work effectively with cross-functional teams and stakeholders to achieve common objectives.
- Experience with compensation research and data analysis
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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