Sales Manager
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Sales Team
At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.
“One of my favorite things about working for Thumbtack Sales is our willingness to innovate. We use data to try new things — we're not afraid to admit if we're wrong and pivot.”
Josh
Manager II, Sales
“One of my favorite things about working for Thumbtack Sales is our willingness to innovate. We use data to try new things — we're not afraid to admit if we're wrong and pivot.”
Josh
Manager II, Sales
About the Role
As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.
What you'll do
- Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.
- Coaching & Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.
- Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.
- Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.
- Product Expertise: Become an expert in the product and clearly articulate its value to every professional.
In order to be successful, you must bring
- An expert in solution-based selling, able to align prospect goals and pain points with product solutions.
- A minimum of 3 years of experience in outbound/cold-calling sales, plus 2-3 years of direct people management experience with a sales team.
- Proven ability to motivate and influence a team, fostering a positive and collaborative sales environment.
- Expertise in creating scalable processes and Standard Operating Procedures (SOPs). Proficient with CRM and sales tools; Salesforce experience is a plus.
- Excellent verbal and written communication skills, with the ability to articulate product benefits and features clearly and persuasively.
- Highly organized, detail-oriented, and able to multitask effectively while remaining available and accessible to the team.
- Prior B2B, marketing, or advertising sales experience.
- Proficiency with Salesforce and Google Suite.
- A tech-savvy individual who quickly adapts to new tools.
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Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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