Senior Applied Scientist, Customer Growth

Full Stack Software Engineering

Team

Location

Virtual, United States

Department

Engineering

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

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About the Applied Science Team

The Customer Growth Applied Science team is responsible for delivering profitable growth to Thumbtack by developing and deploying state of the art AI/ML models in growth marketing and demand partnerships.

Michelle - Engineering
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Senior Manager, Engineering
Michelle

 “Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."

Michelle

Senior Manager, Engineering

 “Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."

Michelle

Senior Manager, Engineering

The challenge

At the core of our work lies vast amounts of user data. We focus on delivering scalable experiences for a diverse, often unknown, user base by developing in-app features for onboarding, engagement, and reactivation, with constant experimentation.

Beyond traditional growth challenges like customer lifetime value, media strategy, and personalized user experiences, we are pioneering the use of generative AI models and agentic tools to empower marketers..

What you'll do

  • Initiate and drive applied science initiatives to completion, with a focus on the business impact
  • Architect and deploy machine learning systems to production
  • Design and execute experiments, collect and analyze data to characterize our product and marketing
  • Analyze a wide variety of data: structured and unstructured, observational and experimental
  • Collaborate with engineering, marketing, and economists to use sound statistical practices
  • Maintain the right balance between speed of execution and scientific rigor when designing solutions
  • Technical mentorship of other applied scientists

In order to be successful, you must bring

  • 5+ years of experience developing production grade machine learning models
  • Ability to effectively read, write, and debug code in programming languages such as Python
  • Good knowledge of probability and statistics, including experimental design, optimization, and causal inference
  • Experience with technical mentorship of other applied scientists
  • Demonstrated ability to create and drive technical and impactful roadmaps for the business, and lead seamless execution
  • Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects
  • Ability to communicate clearly and effectively to cross functional partners of various technical levels

Expected salary ranges

  • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900.
  • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000.
  • For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M
customers in past 12 months
85M+
projects started on Thumbtack
12M+
5-star reviews
$3.2B
valuation (as of June 2021)
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Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,000.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

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