Background Check Lead Specialist

About the Trust and Safety’s Critical Escalations and Privacy Team

We are a high-performing, tight-knit team of professionals who are focused on creating a world-class experience for our pros, customers, and team. Our mission is to maintain fair and consistent standards while thoughtfully managing risk. We are passionate about reducing risk and building trust with our users and keep this as our north star in everything we do. As a part of our mission, we routinely collaborate with cross-functional teams on projects and joint initiatives to further our Thumbtack mission to do life’s work with joy and purpose..

About the Role

We are seeking a self-driven individual with meticulous attention to detail combined with a high degree of integrity to join our team as a Background Check Specialist. In general, your day-to-day activities will encompass managing the background adjudication process, handling sensitive information with discretion, addressing identity verification impacting our pros, and playing a pivotal role in executing data privacy initiatives such as data retrieval requests. Embark on a rewarding journey with our dynamic team, where your impactful contributions will shape user experiences for both pros and customers alike, propel our business goals forward, and crucially contribute to nurturing a secure and trustworthy environment on the Thumbtack platform.

What you'll do

• Independently review and adjudicate background check results for service professionals on the Thumbtack platform
• Make informed decisions regarding the eligibility of service professionals based on background check findings
• Address and resolve identity verification matters affecting our service professionals
• Provide clear and timely information to users regarding background check and privacy-related inquiries
• Process data summary requests in accordance with consumer rights and applicable U.S. privacy laws
• Partner closely with our Legal, Sales, Support and other cross-functional teams, to train and collaborate on background checks and data privacy matters
• Assist with the creation and execution of OKR’s and KPI’s to measure our success

In order to be successful, you must bring

• Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or other fields requiring a high degree of confidentiality, discretion, and meticulous attention to detail
• Proven ability to handle sensitive information with discretion
• Ability to independently manage a caseload and volume across multiple systems by managing and prioritizing your time and efforts
• A dedicated team player with a strong desire for learning, self-driven, resilient, and possessing critical thinking skills for effective problem-solving
• Demonstrated communication and interpersonal competence, enabling you to appropriately communicate with various audiences such as customers, pros, internal teams, and cross-functional partners
• Highly adaptable and receptive to feedback
• High School diploma or equivalent
• Proven ability to build expertise quickly, absorb details, and adapt to shifting priorities

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected hourly range for the role is currently $30.87 - $39.96.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected hourly range for the role is currently $27.79 - $35.97.
• For candidates living in all other US locations, the expected hourly range for this role is currently $26.25 - $33.95.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.