Sr. IT Endpoint Engineer

IT Infrastructure and Ops

Team

Location

Virtual, Ontario

Department

Internal Tools

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

An image of roofers working on a roofAn image of a family eating breakfast in their kitchen

About the IT Team

The Internal Tools team is made up of 3 groups -- IT Infrastructure & Operations, Business Applications, and Technical Program Management & Procurement. Together, we deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support, and retirement.

Katherine - Internal Tools & IT
Play button
Hear from
Katherine
https://res.cloudinary.com/dkhxbhhgg/video/upload/v1741030680/KatherineVN_hvkuj6.mp4
Lead Engineering Technical Program Manager
Katherine

"What I love most is having talented peers to learn from and collaborate with, as well as working on projects that are complex and have a huge impact on the company's bottom line."

Katherine

Lead Engineering Technical Program Manager

"What I love most is having talented peers to learn from and collaborate with, as well as working on projects that are complex and have a huge impact on the company's bottom line."

Katherine

Lead Engineering Technical Program Manager

About the Role

The IT Endpoint Engineering team at Thumbtack builds a trusted, secure, and engaging technology experience for Thumbtackers. We are looking for an experienced Senior IT Endpoint Engineer to help harden and scale our client security and compliance practices, and manage our global Mac, ChromeOS, Windows, and Linux environment.

What you'll do

  • Responsible for creating software packages, deployment, patch management, and encryption in our global Mac, ChromeOS, Windows, and Linux environment
  • Work with the IT Support teams to identify pain points and issues in the environment and then implement solutions to increase productivity for IT staff and end users
  • Ongoing work with the Information Security team to identify and mitigate risks and threats to our fleet, as well as keep us to up to date on security standards and practices
  • Support & review technical documentation of ongoing processes
  • Collaborate and work with cross-functional teams to drive automation and efficiency
  • Oversee inventory, purchasing, asset management, relationships with vendors and 3rd party providers
  • Participate in interviewing, training and mentoring team members while working cross-functionally to represent the team across all groups and organization levels

In order to be successful, you must bring

  • 3-5 years experience working on in an IT organization managing and deploying Mac, ChromeOS, Windows, and Linux machines
  • Proven track record and experience with enterprise management solutions for Mac (MDM, EDR, Platform SSO)
  • Expert in macOS and iOS/Android
  • Proven scripting skills to automate the pain away (shell, python or swift)
  • Experience managing hundreds of Macs at a public company and an expert with the tools used
  • Strong knowledge of desktop security (anti-virus/encryption/vpn/patching/2-factor authentication)
  • Excellent analytical/problem-solving skills; ability to make thoughtful proposals, provide alternatives, perform root cause analysis and demonstrate results through testing & metrics

Apply for this role

Thumbtack by the numbers

$600B+
opportunity in Thumbtack’s market home services
4M+
customers in past 12 months
90M+
projects started on Thumbtack
13M
5-star reviews
$3.2B
valuation (as of June 2021)
Apply for this role

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$1,800 USD/CAD annual stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

An image of employees working on a team building exercise at a recent Thumbtack eventAn image of employees doing yoga together

Perks & Benefits

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Inclusive healthcare

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.

An image of employees embracing after a team building exerciseAn image of employees at a recent Thumbtack event

Similar Roles

We found some other roles that might interest you

No items found.

This role has been filled. Explore our job board for more openings.

Find your role