Associate Success Operations Analyst

About the Success Operations Team

The Success Operations team is part of the Commercial Operations group, drives Thumbtack’s growth through the External Sales and Success team events. They are a tight-knit group charged with helping to drive Demand and Supply growth for both sides of our marketplace. They provide actionable insights to the Sales, Partnership and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros and customers to help them be successful on our platform. We collaborate across a variety of teams--from analytics to product to engineering to support!

About the Role

As an Events Specialist focused on Sales, Success and Partnerships, you’ll be instrumental in planning, executing, and optimizing external facing events that drive Demand and Supply growth and strengthen strategic partnerships for Thumbtack. You will help to support our events strategy by facilitating external in-person connections for Thumbtack employees and clients through memorable in-person events, including our many conference events held across the US. You will collaborate with Sales, Success, Produce and Partnership teams to understand their goals and deliver events that generate leads, nurture relationships, and enhance Thumbtack’s brand presence. You’ll be a proactive organizer and detail-oriented professional who thrives in a dynamic environment, bringing creative solutions and scalable strategies to event planning.

What you’ll do

• Event Planning & Execution: Support and execute end-to-end event plans for attendees, including conferences, workshops, partner summits, and client meetings.
• Project management
• AI-enabled workflow design: Build and improve repeatable AI-supported workflows for event planning, communications, budget tracking, vendor evaluation, attendee management, and post-event reporting
• Strategic Alignment: Collaborate with Sales, Success and Partnership leadership to understand objectives and ensure events align with strategic goals, budgets and KPIs.
• Learning and documentation: Document prompts, workflows, automations, and lessons learned, and share best practices with cross-functional partners to improve how the team operates
• Vendor Management: Source, negotiate, and manage contracts with vendors, venues, and suppliers to ensure high-quality event experiences within budget.
• Promotion & Outreach: Work with marketing to promote events, create content, and ensure effective communication with attendees.
• Post-Event Analysis: Collect and analyze event data to measure ROI, identify areas for improvement, and provide insights to stakeholders.
• Content & Logistics Coordination: Support all event logistics including but not limited to: communications, registration, travel, accommodations, staffing, programming and content, exhibition material management, ensuring seamless execution.

In order to be successful, you must bring

• All of your work starts with an Ai first building mindset.
• Bachelors degree in Marketing, Business Administration, Hospitality Management, or a related field
• PMP or Equivalent experience
• 2+ years of experience working in event management, event operations, travel or events related customer support, and/or project management
• Knowledge of the sales and success industry and experience in coordinating sales-related events.
• Experience with CRM software (e.g., Salesforce) and marketing automation tools.
• You like to have fun at work, have a positive can do attitude and take pride in the company you work for.
• You’re a driven self-starter, who leads with both enthusiasm and operational rigor in day-to-day event operations management
• You’re a highly detail-oriented and organized multitasker who successfully navigates a fast-paced environment
• Proficient in Excel/Google Sheets and written and verbal communication skills, with experience using G-Suite programs (Slides, Forms, Docs, Sheets, and GMail)
• Excellent interpersonal skills with ability to interact with all employees and build relationships with internal/external XFN partners
• Certifications related to event planning or project management.
• Experience with the following tools and systems: Jira, Concur, Coupa, Ironclad, and Slack
• Experience working in a fast-paced or high-growth tech company with distributed teams
• Experience with virtual event platforms and technologies.
• Experience working in a marketplace business or with B2B partnerships.