Applied Scientist, Customer Growth
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Applied Science Team
The Customer Growth Applied Science team is responsible for delivering profitable growth to Thumbtack by developing and deploying state of the art Artificial Intelligence (AI) models in growth marketing and demand partnerships.
“Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."
Michelle
Senior Manager, Engineering
“Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about."
Michelle
Senior Manager, Engineering
The challenge
At the core of our work lies vast amounts of user data. We focus on delivering scalable experiences for a diverse, often unknown, user base by developing in-app features for onboarding, engagement, and reactivation, with constant experimentation.
Beyond traditional growth challenges like customer lifetime value, media strategy, and personalized user experiences, we are pioneering the use of generative AI models and agentic systems to empower marketers.
What you'll do
- Initiate and drive applied science initiatives to completion, with a focus on the business impact
- Build and deploy AI systems to production, examples:
- Customer Lifetime Value
- LLM-powered agentic systems to generate ad copies at scale and understand campaign performance across various segments
- Recommendation systems to drive user engagement
- Next best action models to personalize communications
- Analyze a wide variety of data: structured and unstructured, observational and experimental to drive model development
- Maintain the right balance between speed of execution and scientific rigor when designing solutions
- Own the reliability and performance of deployed models, including monitoring and iterative improvement
In order to be successful, you must bring
- 5+ years of experience in applied AI / data science with demonstrated experience deploying models to production
- Ability to effectively read, write, and debug code in programming languages such as Python
- Familiarity with agentic software engineering tools like Claude Code, Cursor, or Codex
- Solid foundation in probability and statistics, including experimental design, predictive modeling, optimization, and causal inference
- Ability to drive technical and impactful roadmaps for the business
- Experience working through complex projects with cross functional execution
- Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects
- Ability to communicate clearly and effectively to cross functional partners of various technical levels
Expected salary ranges
- For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $161,500 - $209,000.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
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Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.
$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.
All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).
$30,000 USD/CAD lifetime max reimbursement for family planning.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.
Perks & Benefits
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
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HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
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